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Private Flood Insurance Claims Resources for Agents​

At Aon Edge, the safety of our insureds is our top priority. We hope your clients never experience a loss as a result of a flood event. However, if they do, Aon Edge is here to help.

Initial steps to follow should your client have damage as a result of a flood:

  • The policyholder should promptly contact our claims service center directly.
  • Contact information will vary, based on the product, as shown on this page.
  • Alternatively, as an agent, you may submit the claim on behalf of your policyholder.

What information is needed to report a claim?

  • Declaration page of the flood policy.
  • The date water entered the property and approximate water level.
  • Name of mortgage lender, if any.
  • Current personal contact information for the policyholder. If a home phone is unavailable, a mobile phone number or agent/friend/family member’s phone number will suffice.

Important actions to take when confronted with a loss from flood damage:

  • Protect the property from further damage or loss by following these steps:
    • Board up broken or damaged doors and windows using plywood or other suitable material.
    • Cover any roof openings with tarps, if it can be done safely.
    • Safely move, cover and protect personal property to prevent further damage.
    • In case of theft or vandalism, immediately notify local authorities.
  • Document damages:
    • Take a room by room inventory of damages to dwelling and all personal property.
    • Take photographs of all damaged areas and items.
    • If the carpet and pad have been saturated, you may need to cut and remove it. Save a small section (2 feet by 2 feet) to show the adjuster.
    • Follow the same procedure for saturated drywall.
  • Maintain an accurate record of repair costs:
    • Retain copies of paid invoices.
    • Keep receipts of expenditures made to repair and protect personal property.